Shipping and Returns
Most orders are currently being shipped via UPS. Orders of one or two tools may be shipped via Deutsch Post. Actual shipping charges are figured based on weight and the country shipped to. Please see the checkout page to calculate your exact shipping charges. (Click here to see shipping charts.)
Our standard order processing time is 3-5 business
days. The majority of our orders are shipped within 48 hours of
receipt of payment. Most orders are received within two weeks from
the time your order was placed.
Taxes:
German VAT taxes are included in the listed purchase price of each item. (In Non-EU countries, the VAT is deducted at the time of checkout.)
CREDIT CARD ACCEPTANCE:
We currently accept MasterCard, Visa, Visa Delta, Visa Purchasing, and Laser through Worldpay.
30-DAY MONEY-BACK GUARANTEE
Microplane® International offers only the highest quality goods. If you
are not satisfied with your purchase, simply return the item in its original,
unused condition (including all original packaging and tags) within 30 days
for a full refund, less shipping costs. If you have any questions or concerns
regarding your order, please send an email to our customer service department
at directsales@microplaneintl.com.
FOR INTERNATIONAL ORDERS:
Microplane
International
Mueggenburgerstrasse
13-15
20539 Hamburg,
Germany
Tel:
+49 (040) 5946 4365
Fax: +49 (040) 5946 4366
Email: info@microplaneintl.com
Office Hours: 9:00 AM till 5:00 PM (+1 GMT) from Monday to Friday
TO ORDER BY MAIL:
Microplane
International
Mueggenburgerstrasse
13-15
20539 Hamburg, Germany
RETURN ITEMS TO THIS ADDRESS:
Microplane
International
Mueggenburgerstrasse
13-15
20539 Hamburg,
Germany
Tel:
+49 (040) 5946 4365
Fax: +49 (040) 5946 4366
Email: info@microplaneintl.com
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Microplane® is a registered trademark of Grace Manufacturing Inc.
All contents Copyright© 2004 Microplane International.
